Privacy Policy

Introduction

Refresh Kid (“we,” “us,” or “our”) provides online tutoring, courses, and academic support for students and families. This Privacy Policy describes how we collect, use, store, and protect personal information when you visit our website, book services, or communicate with us.

By using our services, you agree to this policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

We collect information that you provide directly and information collected automatically when you use our site.

Information you provide

• Account and contact details: name, email address, phone number, and similar identifiers when you register, book a class, or contact us.
• Student and family information: grade level, learning goals, subject interests, and messages you send about tutoring needs.
• Payment-related information: billing details are processed by our payment partners; we do not store full card numbers on our servers.
• Communications: content of emails, chat messages, or forms you submit to Refresh Kid.

Information collected automatically

• Device and usage data: browser type, IP address, general location (region), pages viewed, and time spent on pages.
• Cookies and similar technologies: used to remember preferences, improve performance, and understand how visitors use our site.

How We Use Your Information

We use personal information for legitimate business purposes, including:

• Providing, scheduling, and improving tutoring and courses.
• Communicating with you about sessions, updates, and support.
• Processing payments and preventing fraud or abuse.
• Personalizing your experience and recommending relevant programs.
• Complying with legal obligations and enforcing our terms.
• Analyzing aggregated usage trends to improve our website and services.

How We Share Information

We do not sell your personal information. We may share data only as described below:

• Service providers: Vendors who help us host the website, process payments, send email, or run analytics—under contracts that limit their use of data.
• Legal requirements: When required by law, court order, or to protect rights, safety, and security.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice where required.

Children’s Privacy

Our services are designed for families and students. We may collect information about students when a parent or guardian enrolls them or communicates with us on their behalf.

We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe we have collected such information in error, please contact us so we can delete it promptly.

Data Retention

We retain personal information only as long as needed to provide services, meet legal or accounting requirements, and resolve disputes. When data is no longer required, we delete or anonymize it in line with our internal policies.

Security

We use administrative, technical, and organizational measures to protect personal information. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and safeguard your account credentials.

Your Choices & Rights

Depending on where you live, you may have rights to:

• Access or receive a copy of personal data we hold about you.
• Correct inaccurate information.
• Request deletion, subject to legal exceptions.
• Opt out of certain marketing communications.

To exercise these rights, contact us using the information below. We may need to verify your identity before fulfilling a request.

Cookies & Similar Technologies

We use cookies and similar tools to operate the site, remember preferences, and measure performance. You can control cookies through your browser settings.

Blocking some cookies may limit certain features of the website.

Third-Party Links

Our website may link to third-party sites or tools (for example, video conferencing or calendar tools). Those services have their own privacy policies. We are not responsible for their practices.

International Users

Refresh Kid operates primarily in the United States. If you access our services from other countries, your information may be processed in the U.S. or other locations where we or our vendors operate.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please reach out:

• Refresh Kid — via our Contact page.

We will respond to privacy-related requests within a reasonable timeframe.