Refund & Cancellation Policy

Policy confirmed by Refresh Kid on September 18, 2026. Read this together with our Terms & Conditions.

Refresh Kid Refund and Cancellation Policy

This policy explains how cancellations, refunds, and missed-session compensation work for Refresh Kid subscriptions and tutoring sessions.

Cancellation Method: Cancellations must be submitted via email to finance@refreshkid.com.
Cancellation Deadline: To receive a full refund, cancellations must be received at least 15 days prior to your billing date. Cancellations received after this deadline will be processed for the following month.
Required Information: Please include the student's name, parent's name, and the last 4 digits of the subscription card used in your email.
Reason for Cancellation: We appreciate you including the reason for your cancellation, but it is not mandatory.

Refund Processing: Refunds are processed within 30 business days of receiving your cancellation request.
Refund Method: Refunds will be issued to the original payment method used for the subscription.
6-Month and 1-Year Registrations: Refunds for these plans will be prorated based on the monthly price of the equivalent month-to-month plan, minus a $45 processing fee.

1:1 Sessions: We offer session compensation if notified at least 12 hours prior to the scheduled session. Please email studentservices@refreshkid.com to cancel and reschedule.
Group Sessions: Unfortunately, we are unable to offer compensation for missed group sessions. However, your child can attend another group of the same level with the same or another qualified teacher.

This policy is subject to change. We recommend checking for updates periodically.